At Ryder Homes, our warranty procedure is a basic one. Any discrepancy that a homebuyer submits is meticulously tracked until resolved. The home is only presented to the buyer after it has been thoroughly inspected and detailed. We allow an additional review opportunity one month after the buyers have settled in and gotten to know their new home. This way, they can take their time and make their own list of any items that may need to be fine-tuned, allowing Ryder Homes to be more thorough and less intrusive in their customer care relations. We will continuously meet or exceed our homeowners’ expectations of their quality Ryder Home by providing courteous, knowledgeable, and prompt warranty service. Our reputation is built upon our integrity.
Nevada Homeowners can mail or fax their Warranty Service Request Form to:
Ryder NV Management, LLC.
985 Damonte Ranch Parkway, Suite 140
Reno, Nevada 89521
Fax: (775) 823-3798
Attn: Warranty Department
Complete our Online Service Request Form.
General 30-Day Warranty
- Plumbing stoppages
- Scratched windows
Repairs of this nature reported to us more than 30 days into the Warranty period are considered to be homeowner caused issues and as such are not covered by the Warranty.
General 60-Day Warranty
- Adjusting sticking doors
- Adjusting cabinet drawers and doors
- Faucet leaks
Repairs of this nature reported to us more than 60 days into the Warranty Period are considered to be homeowner maintenance items and as such are not covered by the Warranty.
General One-Year Warranty on Appliances
The items listed below, if installed, are warranted by either Ryder Homes or the specific appliance manufacturer to be free of defects in materials and workmanship for a period of one (1) year. For specific information regarding warranty responsibilities, please refer the Warranty Section of your Ryder Homes New Home Warranty.
- Air conditioning unit
- Alarm system
- Fire sprinklers
- Furnace unit
- Garage door opener
- Garbage disposal
- Hot water dispenser
- Ice maker
- Microwave oven
- Plumbing fixtures
- Range or Cooktop
- Smoke detector
- Sound systems
- Trash compactor
- Vacuum system
- Water heater
General One-Year Warranty on Major Components
Ryder Homes hereby warrants that the following major components of the home will be free from material and workmanship defects for a period of one (1) year within the coverage guidelines set forth in the “Builder Responsibility” section of the Ryder Homes New Home Warranty. The following major components are covered by this warranty, if installed:
- Ceramic tile and solid surfaces
- Closet shelves
- Concrete flatwork
- Exterior siding
- Heating and cooling and distribution duct system
- Non-bearing walls
Limited 1-year and 10-Year Structural Warranty
Ryder Homes hereby warrants that the home will be free from any defect resulting in or causing tangible damage to the roof, walls, or foundation of the Home that materially diminishes the structural integrity and the load-bearing performance of the Home for a period of one (1) year. This date begins on the date of possession or closing of title, whichever occurs first.
- Bearing walls and partitions
- Foundation systems and footings
- Roof framing members and systems (rafters, trusses)
Ryder Homes additionally provides the Home Builder’s Limited Warranty (HBLW). The HBLW covers Construction Defects, as defined in the warranty, for 10 years following the close of escrow. Ask your Ryder Home Sales representative for a sample copy of the HBLW applicable to homes in Nevada or California, and review it for details on coverage, exclusions and conditions over the 10-year warranty term.
CONSTRUCTION DEFECT(S) means a condition in the materials or workmanship used in constructing the home and/or common elements that:
- materially affects the structural integrity of the HOME or the COMMON ELEMENTS; or
- has an obvious and material negative impact on the appearance of the HOME or the COMMON ELEMENTS; or
- jeopardizes the life or safety of the occupants of the HOME or the users of the COMMON ELEMENTS; or
- results in the inability of the HOME or the applicable COMMON ELEMENTS to provide the functions that can reasonably be expected in such a HOME or COMMON ELEMENT.
- Requires that all requests for warranty performance come directly to Ryder Homes throughout the 10 year term of the warranty;
- Establishes an agreed method for determining when a Construction Defect exists and a clear understanding of our responsibilities for remedying any such Construction Defect;
- Provides Alternative Dispute Resolution (Mediation and, if necessary, Binding Arbitration);
- Contains the procedures homeowners must use to notify Ryder Homes of a condition in their home which you believe may constitute a Construction Defect;
- Transfers to Subsequent Buyers at no cost.
To help you with the upkeep of your new home, please refer to your New Home Warranty. Many questions you may not have thought to ask will most likely be answered in the Warranty. Please check with the County and/or City Planning and Building Departments and review your CC&Rs before making any changes to the exterior of your home.
The 1/11 Warranty Program provides more complete warranty service and less disturbance to the buyer than the conventional programs used by many other builders.
During your first month of occupancy, keep one of the Warranty Service Request Forms, found at the back of your Ryder Homes New Home Warranty manual, handy and note any warranty items on it as you discover them.
Towards the end of the above 1-month period, forward the Warranty Service Request Form to us. Upon its receipt, we will make an appointment to meet with you.
At the scheduled meeting, our Warranty Manager will review each item on the Form with you. He/she will clarify which items are non-warrantable (if they are Homeowner maintenance, he/she will explain how you should perform that maintenance). He/she will fix some of those items that he/she can right there during the interview. We will schedule with you a day when our subcontractors and we can return and take care of all the remaining items.
After approximately 11 months in your new house, please forward a second Warranty Service Request Form with any new items. We will go through the above procedure one final time.
Emergencies, such as a plumbing leak or total electrical failure, should be handled by you directly with the appropriate subcontractor.
An emergency phone list for the plumbing, electrical, HVAC, appliance and fire sprinkler installation companies is on page 6 of your New Home Warranty.
First refer to your Warranty manual to see what action you should take to resolve the emergency.
Check the manual also to insure that the emergency is a warranty-covered problem.
Contact the subcontractor directly for emergency service.
If the subcontractor is not able to respond or if the emergency is of a nature which cannot be addressed by a company on the emergency phone list, resolve the emergency through prudent action with any appropriate resources. (Save the receipts and document the incident. Ryder Homes will reimburse you the reasonable cost of warrantable emergency work.)
Warranty items that impact the function and livability of the house and cannot wait for the 1st or 11th-month warranty service should be documented on a Warranty Service Request Form and either mailed, faxed or submitted online to the appropriate Ryder Homes Office. Phone requests cannot be accepted as the requests must be received, annotated, logged, and tracked to insure reliable service to you. We will review such requests, and if we determine that the items are warrantable and cannot wait for the 1/11 warranty service, we will proceed with the warranty work.